Before login 

• Cannot find server or DNS error
• Digipass User Manual
• HTTP 503 - Service unavailable
• Internet Explorer not responding

 Cannot find server or DNS error

 Symptoms

When you click on the ForPro Client Portal - Digipass access link, the browser displays a generic page titled: Cannot Find Server or DNS Error

Cause

The URL of the page you are attempting to access may not be correctly associated with its current IP address. As a result, the browser will be unable to connect and display the page.

Resolution

Please verify the DNS Server settings with your internal IT department and make sure that the DNS servers are working properly.

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 Digipass User Manual

If you have any question on how to use the Digipass, please consult the Digipass User Manual 

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 HTTP 503 - Service Unavailable

Symptoms

After clicking on the ForProClient Portal - Digipass access link, the browser displays a generic page titled: HTTP 503 - Service unavailable

Cause

This behavior can occur if one of the following conditions is true:

• The Secure Socket Layer (SSL) functionality is not turned on
• The Zone servers are down for maintenance or they are experiencing problems 
• The pages stored in Temporary Internet Files folder on the computer are outdated
• An Internet accelerator program is installed on the computer 
• There is an error on the Domain Name Server (DNS) being used by the computer

Resolution

To connect to a secure (https://) site follow the below steps:

1. Within the Tools menu, select Internet Options
2. On the Advanced tab, scroll down to the Security section, and then select the Use SSL 2.0 and Use SSL 3.0 options
3. Click OK.

If you still cannot access the site please contact the ForPro Customer Care Desk

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 Internet Explorer not responding

Symptoms

When you try to enter the ForPro Client Portal, Internet Explorer stops responding (hangs) 

Cause 

This problem may occur when the use of Federal Information Processing Standard (FIPS) encryption algorithms is enforced through the Computer Configuration Security Options policy.

Some Secure Sockets Layer (SSL) implementations send a zero-length packet as the first message over an SSL connection.

This behaviour occurs only when a block cipher such as Triple Data Encryption Standard (Triple DES) is used, and is intended as a workaround for a known block cipher chaining vulnerability. The internet extensions for the Wininet.dll file do not interpret this zero-length packet correctly.

Resolution

To successfully connect to a secure Web site you disable the system policy that requires FIPS-compliant algorithms:

1. Click on Start, and select Control Panel
2. Click on Administrative Tools
3. Double-click on Local Security Policy
4. Expand Local Policies
5. Select Security Options
6. From the policy list, double click on System cryptography: Use FIPS compliant algorithms for encryption, hasing and signing
7. Select Disabeld, and then click OK
8. Restart the computer

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