During login

• Could not Acquire a Client Credential
• Error Code = 70 
• Error Code = 73
• Error Code = 108
• Error Code = 804
• Error Code = 0x35cf0427
• Error Code = 0x132120c8
• HTTP 500 - Internal Server Error
• Page cannot be displayed
• PKMS Administration Message
• Security Alert: Expired Certificate
• The Server is Already Processing your Request

 Could not Acquire a Client Credential

Symptoms

After entering the One Time Password (OTP), you receive the following error message: Could not aquire a client credential

Cause

When you log on, the Webseal database creates a new internal username.
Sometimes there is a communication error in the database when transferring the above username.

Resolution 

Close the broswer, open a new one and re-try to login again.

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 Error Code = 70

 Symptoms

After entering the One Time Password (OTP) you receive the following error message:
An Error Occured
Error Code = 70 

Cause

You have probably entered a wrong OTP.

Resolution

Please generate a new OTP through the Digipass.

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 Error Code = 73

Symptoms

After entering the One Time Password (OTP) you receive the following error message:
An Error Occured
Error Code = 73

Cause

The OTP signature is invalid.

Resolution

Please generate a new OTP through the Digipass. 

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 Error Code = 108

Symptoms

After entering the One Time Password (OTP) you receive following error message:
An Error Occured
Error Code = 108

Cause

The OTP signature is invalid.

Resolution

Please generate a new OTP through the Digipass.

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 Error Code = 804

Symptoms

After entering the One Time Password (OTP) you receive following error message:
An Error Occured
Error Code = 108

 Cause

You probably entered a wrong username or used CAPITAL letters to login.

Resolution 

Make sure that CAPS Lock or SHIFT Lock in not active on your keyboard because the username is case sensitive.
Generate a new OTP through the Digipass and re-try to log in.

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 Error Code = 0x35cf0427

Symptoms

When you try to connect to the ForPro Client Portal via the Favorites menu you receive the error message "0x35cf0427".
An 'access' button is however displayed on the page and by clicking on it you can enter the Portal.

Cause

Your browser sends the wrong URL.
You have probably the 'Web Discussions' option active in the browser and when you try to connect to the Portal via the Favorites menu the system thinks that this is a discuss request.

Resolution 

You will need to disable the option 'Web Discussions' in the browser through View menu > Explorer Bar > Discuss

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 Error Code = 0x132120c8

 Symptoms

After entering the One Time Password (OTP) you receive the following error message: 0x13212c08

Cause

After entering the OTP you probably clicked on the "Log On" button.
This button gives a command to the server to login into the Portal.
The error message that you received arises because you clicked two times on the "Log On" Button.

Resolution 

Please login again and click only one time on the "Log On" button

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 HTTP 500 - Internal Server Error

Symptoms

After entering the One Time Password (OTP) you receive the following error message: HTTP 500 - Internal Server Error

Cause

This problem may occur after the installation of the 832894 security update or the 821814 hotfix on a computer that runs on Microsoft Windows XP, Windows 2000, Windows NT 4.0, Windows Millennium Edition, or Windows 98.

The 832894 security update (MS04-004) and the 821814 hotfix change how the Internet extensions for Windows (Wininet.dll) retries POST requests when a Web server resets the connection.

Programs that use Windows Internet (Wininet) application programming interface (API) functions to post data (such as a user name or a password) to a Web server retry the POST request without including the POST data if the Web server closes (or resets) the initial connection request.

Note: A POST request does not include POST data if its content length is set to 0 or is empty. Sometimes, this behavior prevents another reset and permits authentication to complete.

You may receive however, an HTTP 500 (Internal server error) Web page if the Web server must have the POST data included when Wininet retries the POST request.

Resolution

To download and install this update, visit the Microsoft Windows Update Web site and install "critical update 831167" .Please note that maybe your internal IT department needs to install this update on the computer in case you don't have administrator rights.

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 Page cannot be displayed 

Symptoms

After entering the One Time Password (OTP), you receive the following error message: Page Cannot Be Displayed

Cause

The server closes the connection without reading the whole request body and resets the connection when it receives frames that involve the entity body for the POST request.

Because the connection is reset, Internet Explorer (Wininet.dll) cannot read the "401 Access Denied" response and process it.

Resolution

To download and install this update, visit the Microsoft Windows Update Web site.

Please note that maybe your IT department needs to install this update on the computer in case you don't have administrator rights.

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 PKMS Administration Message

Symptoms

After entering the account credentials you receive the following message:

Valid Administration Commands:
pkmslogout - logout the current user session
(Not valid for clients who authenticate with Basic Authentication or SPNEGO. BA clients must exit their broswer to properly terminate their session. SPNEGO clients must log off from their work station).

pkmspasswd - change password for logged-in user.

Resolution

You will need to close all open applications, restart your workstation and try to login back to the ForPro Client Portal.

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 Security Alert: Expired Certificate

 Symptoms

While trying to login via DIGIPASS to the ForPro Client Portal you receive the following error message:

Cause

The certificate on the server is expired.

Resolution

Click on "yes" to proceed or wait untill a new certificate is installed by Fortis.

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 The Server is Already Processing your Request

Symptoms

After entering the One Time Password (OTP) you receive the following error message:

Cause

After entering the OTP, you have probably clicked on the "Log On" button.
This button gives a command to the server to login into the Portal.
The error message that you received arises because you clicked two times on the "Log On" Button. 

Resolution 

Please login again and press only one time on the "Log On" button 

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